Privacy Policy of KraftKids

Data protection
Below we will inform you about the type, scope and purpose of the processing of your personal data when you use our shop at “https://kraftkids.de”. Personal data is any information that relates to an identified or identifiable natural person.

1. Person responsible
The person responsible within the meaning of the EU General Data Protection Regulation (GDPR) is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data. The person responsible for the personal data processed in this shop within the meaning of the GDPR is: KraftKids GmbH, Roermonder Str. 125a, 41068 Mönchengladbach, telephone 02161 53 977 49, email info@kraftkids.de (hereinafter “we”).

2. When you visit our website
When you visit our website, our server collects the following information from your device: browser type and version, operating system, the previously visited website (“referrer”), IP address and time of page access.

We collect and process this data to ensure the trouble-free operation of our website and to be able to detect, prevent and prosecute misuse of our services. We also use the data collected for statistical purposes, for example to evaluate which devices and browsers are used to access our platform in order to continually adapt and improve our offering to the needs of users.

This data processing is carried out on the basis of Article 6 paragraph 1 letter f GDPR. We delete all of the above-mentioned personal data no later than twelve months after they were collected.

3. When you order from us
When you place an order in our shop, we process your name, billing address and email address as you provide them during the ordering process. If you provide additional data when placing your order (e.g. a different delivery address or a telephone number), we will also process this data.

We process the data mentioned in the paragraph above electronically for the proper fulfillment of the contract, in particular for delivery, invoicing, recording payments and processing returns and complaints. This data processing is carried out on the basis of Article 6 paragraph 1 letter b GDPR.

We keep this data stored until all mutual claims arising from the respective contractual relationship with you have been completely settled and the commercial and tax retention periods to which we are subject have expired.

In order to conclude a contract between you and us, it is necessary that we receive your name, delivery address and email address. The necessity of providing this data arises from legal regulations (e.g. Section 312i Paragraph 1 Number 3 BGB, Section 14 Paragraph 4 UStG). Without providing this data, you cannot conclude a contract with us.

When concluding a contract, we refrain from automated decision-making and profiling.

4. Customer account
You can optionally create a customer account in our online shop. The data required and processed by us results from the input mask for opening the customer account. The customer account will be set up exclusively at your request. The legal basis is therefore your consent in accordance with Article 6 Paragraph 1 Letter a GDPR. We keep the personal data associated with the customer account stored until you delete the customer account or you ask us to delete it. For personal data from contracts that have already been concluded, the retention periods as stated in the section “If you order from us” remain, regardless of the status of the customer account.

5. Delivery and payment
If we send physical goods based on the purchase contract, we may send the name and address of the recipient to Deutsche Post (Deutsche Post AG, 53113 Bonn), DHL (DHL Paket GmbH, 53113 Bonn) or DPD (DPD Deutschland GmbH, 63741). Aschaffenburg) as a shipping service provider, for the purpose of delivering the shipment to you and, if necessary, returning your shipment to us on the basis of Article 6 paragraph 1 letter b GDPR.

To pay for your purchase, the payment service provider you have chosen will collect and process on your behalf your name, card or account number and/or other data that is required for the payment method you have chosen. The data protection regulations of the payment service provider you have chosen also apply.

When we receive a payment, we process the data that the payment service provider sends to us.

The processing is carried out on the basis of Article 6 paragraph 1 letter b GDPR. We keep this data stored until all mutual claims arising from the respective contractual relationship with you have been completely settled and the commercial and tax retention periods to which we are subject have expired.

6. Processors
To support our merchandise management (order management, invoicing, accounting, delivery and, if necessary, returns processing), we use the services of BillBee (BillBee GmbH, 32756 Detmold) and TopData Software GmbH (10243 Berlin), dekodi - Deutscher Konverterdienst GmbH (90763 Fürth), Dr . Mertens - Söllner & Partner GbR (41061 Mönchengladbach), to whom we transmit the data mentioned in the section “If you order from us” for order processing in accordance with Article 28 GDPR.

As a technical service provider for the operation of our website on the Internet, we use the services of TopData Software GmbH, 10243 Berlin-Friedrichshain as a processor in accordance with Article 28 GDPR.

7. Contact
If you use the contact form on our website, we process your name, email address and message if you enter it in the form.

If you send us a message by e-mail, save your message with the sender data transmitted with it (name, e-mail address and, if necessary, other information added by your e-mail program and the transmitting servers). To receive, store and send emails, we use an email provider who acts for us as a processor in accordance with Article 28 GDPR.

The legal basis for this data processing is our legitimate interest in answering your message and also being able to respond to any follow-up questions you may have (Article 6 Paragraph 1 Letter f GDPR). We will delete the data collected with your message no later than twelve months after the last communication with you regarding your concern, subject to the provisions in the following paragraph.

If you send us a legally relevant declaration about the contractual relationship (e.g. a revocation or a complaint), the legal basis for the processing, regardless of the transmission method, is also Article 6 paragraph 1 letter b GDPR. In such a case, we will delete the data associated with your declaration as soon as all mutual claims arising from the contractual relationship have been finally settled and the commercial and tax retention periods have expired.

8. Newsletter
If you have subscribed to our newsletter, we will inform you by email about new offers and functions in our shop. You will not receive more than one newsletter per week. You can informally object to the use of your email address for advertising purposes at any time without incurring any costs other than the transmission costs according to the basic rates.

This data processing is based on your consent in accordance with Article 6 paragraph 1 letter a GDPR. If you revoke your consent to the use of your email address for advertising purposes, we will delete your email address from our newsletter distribution list.

As a technical service provider for sending our newsletter, we use the service of edrone sp. z o. o., 31-153 Kraków, Poland (processor in accordance with Article 28 GDPR).

9. Comments and ratings
If you write a comment or rating about one of our products in our shop, we will publish your contribution in the appropriate place on our shop website together with your username, for which you can also specify a pseudonym. In order to prevent misuse of our offer, we store the IP address of the device from which you write for a period of twelve months (Article 6 paragraph 1 letter f GDPR). We reserve the right to delete irrelevant or thematically unsuitable contributions at any time. Otherwise, we only delete published contributions at the request of the respective author.

10. Use of cookies
When you visit our shop, we place a “cookie” on your device. This is a small text file that allows us to recognize your device when you visit our shop again at a later date. We can also use the cookie to analyze certain user behavior, e.g. which products you look at, how long you stay on our site and when and how often you return to our shop. We delete a stored cookie no later than twelve months after your last visit to our shop.

This data processing is carried out on the basis of Article 6 Paragraph 1 Letter f of the GDPR for the purpose of better aligning our product range with the wishes of our shop visitors and optimizing the functions of our shop and the efficiency of advertising measures.

You can prevent the creation of cookies by going to the cookie settings of your internet browser and objecting to the creation of cookies for our site or for all websites. You can also delete cookies that have already been stored there.

11. Google Analytics
We use Google Analytics, a web analysis service provided by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (hereinafter “Google”). Google places a cookie on your device. This cookie allows Google to collect information about how you use our website. This information is transferred to a server in the USA, evaluated there by Google and made available to us. The legal basis is Article 6 paragraph 1 letter f GDPR, namely our legitimate interest in evaluating and optimizing our internet offering.

As part of the EU-US Privacy Shield Agreement, Google is committed to complying with European Union data protection law.

We use Google Analytics with activated IP anonymization. This means that your IP address is usually shortened within the scope of the GDPR so that it can no longer be identified from the IP. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. The IP address transmitted by your browser is not combined with other Google data. You can prevent the storage of cookies by setting your browser software accordingly.

12. Google Fonts
Our website uses fonts provided by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (hereinafter “Google”) as “Google Fonts”. The Google Fonts are downloaded directly from Google when you access our website through your device. Google thereby learns your IP address, your operating system, your browser type and its version. This information is transferred to a server in the USA and evaluated there by Google for its own business purposes. As part of the EU-US Privacy Shield Agreement, Google is committed to complying with European Union data protection law.

13. Facebook Pixel, Custom Audience, Conversion Tracking
On our website we use the “Facebook Pixel” service from Facebook (Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, or, if you are based in the USA or Canada: Facebook Inc. , 1 Hacker Way, Menlo Park, CA 94025, USA). The technology makes it possible to define you and other visitors to our website as a target group (“Custom Audience”) for advertisements delivered by Facebook (“Facebook Ads”). To do this, Facebook analyzes your user behavior using an invisible graphic file that we integrate into our website and derives products or topics in which you are interested. With Facebook Pixel we can also determine the efficiency of Facebook Ads, namely whether and how you react to an advertisement from us (“conversion tracking”).

This data processing is carried out on the basis of Article 6 Paragraph 1 Letter f of the GDPR, namely in our legitimate interest in advertising our offers primarily to groups of people who are likely to be interested in our products and in analyzing the efficiency of the online advertising we use .

Faebook Inc. is committed to complying with European Union data protection law as part of the EU-US Privacy Shield Agreement.

14. Social Media
Social media buttons may be displayed in our shop; They can be recognized by the logos of the social media platforms (hereinafter “platforms”) (Facebook: blue “f” logo, Instagram: square camera). These are links to the respective platforms based in the USA. Clicking on such a link calls up the website of the respective platform, whereby the IP address of the accessing device and the address of the page from which the link is made (“referrer”) are transmitted to the accessed platform in the USA. However, we do not collect or process any data in connection with the social media buttons.

15. Your rights
You have the following rights with regard to the personal data that we process about you:

You have the right to request confirmation from us as to whether we are processing personal data relating to you. If this is the case, we will inform you of the personal data stored about you and other information in accordance with Article 15 Paragraphs 1 and 2 GDPR.

You have the right to have incorrect personal data concerning you corrected immediately. Taking into account the purposes of the processing, you also have the right to request that incomplete personal data be completed, including by means of a supplementary statement.

You can request that we immediately delete the personal data concerning you under the conditions of Article 17 Paragraph 1 GDPR, provided that their processing is not required in accordance with Article 17 Paragraph 3 GDPR.

You can request that we restrict the processing of your data if one of the requirements of Article 18 Paragraph 1 GDPR is met. In particular, you can request the restriction instead of deletion.

We will communicate any correction or deletion of your personal data and any restriction of processing to all recipients to whom we have disclosed personal data concerning you, unless this proves impossible or requires disproportionate effort. We will also inform you about these recipients if you request this.

You have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format and to request that we transmit this data to another controller without hindrance, where this is technically possible.

If data processing is based on your consent, you have the right to revoke your consent at any time. Revoking your consent will not affect the lawfulness of the data processing that took place up to your revocation.

RIGHT TO OBJECT: FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION, YOU CAN OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA AT ANY TIME; This right of objection exists in relation to data processing that is carried out on the basis of Article 6 Paragraph 1 Letter f of the GDPR to protect the legitimate interests of us or a third party, unless your interests or fundamental rights and freedoms that require the protection of personal data outweigh them. If you exercise your right to object, we will no longer process the data in question unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or that the processing is necessary for the assertion, exercise or serves to defend legal claims.

IF WE PROCESS PERSONAL DATA FOR DIRECT ADVERTISING (E.G. NEWSLETTER), YOU CAN OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR THE PURPOSES OF SUCH ADVERTISING, WITH THE CONSEQUENCE THAT WE WILL NO LONGER PROCESS YOUR DATA FOR THESE PURPOSES BE PERFORMED.

If you believe that the processing of your personal data violates the GDPR, you can lodge a complaint with a supervisory authority, in particular in the Member State of your residence, your place of work or the place of the alleged violation. This does not exclude other official or judicial remedies.

Kontakt
0049-(0)2161-5397749
info@kraftkids.de

KraftKids GmbH
Roermonder Str. 125a
Moenchengladbach
41068
Germany